This agreement
These terms are a contract between you and Kuickr Technologies Inc. (Kuickr, we, us, our), a company incorporated in Canada with its head office in Halifax, Nova Scotia. They govern your use of the Kuickr app, our website, and our delivery service.
By creating an account or placing an order you accept these terms. If you do not accept them, do not use Kuickr.
Our Privacy Policy explains how we handle your personal information and forms part of this agreement.
Who can use Kuickr
You must be the age of majority in your province or territory, able to enter a binding contract, and ordering for delivery to an address we serve. The app shows whether we deliver to your address before you order. One account per person. You may not use Kuickr if we have previously closed your account.
Your account
You sign in to Kuickr in the app, with your phone number, Google, or Apple. Keep your account details accurate and your sign-in to yourself. You are responsible for what happens on your account, unless it results from our failure to keep our systems secure. Tell us at support@kuickr.ca straight away if you think someone else has access to it.
You can ask us to close your account at any time by writing to support@kuickr.ca. Closing it does not cancel an order already in progress, and does not erase records we are required to keep — see the Privacy Policy.
Orders and availability
Listings in the app are an invitation to order, not an offer. Your order is an offer to buy, and the contract forms when we confirm the order in the app.
The items in your order are reserved for you when you place it. We do not substitute items. If an item still turns out to be unavailable, we will deliver the rest and refund that item, or cancel the order. We may also cancel an order if the price or description was obviously wrong, if we cannot safely reach the address, or if we suspect fraud. If we cancel an order, we refund it in full.
Product images are illustrative. Packaging can vary from what is shown.
Prices, fees, and tips
The total shown before you confirm is what you pay. Checkout holds that total for a short time; if it runs out, the app shows you the updated total before you are charged. The total is made up of:
- Item prices, including any charge that applies to an item, such as a bottle deposit or an environmental fee, named on that item;
- A delivery fee, where one applies. It is shown before you confirm and can vary from order to order, for example with distance and demand;
- Applicable taxes, shown as one line; and
- Any tip you choose to add.
Tips are optional. You choose one at checkout, from the amounts offered or an amount of your own, and nothing is selected for you. All of the tip goes to the person who delivers your order. A tip cannot be added or changed after you place your order, and it is refunded if the order is cancelled.
Prices and fees can change at any time, but never after you have confirmed an order.
Payment
We take payment through our payment processor when you place your order. You authorise us to charge the payment method you selected for the full total.
If a payment fails or is reversed, we may suspend your account until it is settled.
Delivery
Your order is packed at a Kuickr store near you and delivered by a driver. We send you a notification when your order is confirmed, when it is being prepared, when a driver is assigned, when it is on its way, and when it is delivered. Your receipt is sent by email.
Delivery times are estimates, not guarantees. Times shown in the app and in our marketing describe typical performance. Traffic, weather, building access, and demand all affect a given order, and we do not promise that a specific order will arrive within a specific time.
You are responsible for:
- giving an accurate address;
- being reachable on your phone number while your order is being delivered; and
- arranging for someone to receive the order.
Risk in the order passes to you when it is handed over at your address. If nobody is available to receive it, we will try to reach you. If we cannot, the driver will bring the order back, and we will either arrange another delivery or cancel the order.
Cancellations, refunds, and problems
You can cancel an order in the app until we confirm it, and we refund it in full. Once we have confirmed it, it can no longer be cancelled in the app. Write to support@kuickr.ca and we will tell you whether it can still be stopped.
If something is wrong with your order, report it in the app:
- an order that never arrived: within 24 hours;
- a missing item or the wrong quantity: within 48 hours of delivery;
- a wrong, damaged, spoiled, expired, or poor-quality item: within the time the app shows for that item, which is 72 hours from delivery for most items.
We may ask for a photo. Where the problem is ours, we refund the affected items to your original payment method. If your whole order never arrives, we refund it in full, including any delivery fee and tip. Refunds typically take five to ten business days to appear.
We do not accept returns for a change of mind or an item ordered by mistake.
Nothing here limits the rights you have under applicable consumer protection law.
Promotions
We sometimes discount item prices or the delivery fee. A discount applies automatically and is shown in the app before you confirm. Discounts have no cash value and can end at any time, but an order you have already confirmed keeps the price you saw. We may withdraw a discount from an account where we reasonably believe it is being obtained through duplicate accounts, automated means, or other abuse.
How you may use Kuickr
Do not:
- use Kuickr for anything unlawful, or to buy items for resale;
- abuse, threaten, harass, or discriminate against a driver, a store employee, or a member of our support team;
- place fraudulent orders, make dishonest refund claims, or run duplicate accounts to exploit promotions;
- scrape, copy, or reverse-engineer the service, interfere with it, or probe it for vulnerabilities without our written permission; or
- use the service in a way that puts anyone at risk of harm.
We may suspend or close an account that breaks these rules, and we will report unlawful conduct to the authorities.
Our stores and drivers
Orders are picked and packed at Kuickr's own stores. Deliveries are made by drivers working with Kuickr, who may be independent contractors, or by a third-party delivery service. Whoever delivers your order, we remain your point of contact for any problem with it.
Our intellectual property
The Kuickr name, the K mark, our app, our website, and their content belong to us or our licensors. We grant you a personal, revocable, non-transferable licence to use the app to order from us. Everything else is reserved.
If you send us feedback or suggestions, we may use them freely and without obligation to you.
Disclaimers
We provide the service with reasonable skill and care, but we do not promise that it will be uninterrupted, error-free, or available at your address at any given moment. Except as set out in these terms and as required by law, the service is provided as is.
Check the packaging of anything you order for allergens, ingredients, and best-before dates before you use it. Product information shown in the app comes from manufacturers and suppliers and can be out of date.
Limitation of liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under applicable law — including your rights under consumer protection legislation.
Subject to that, we are not liable for indirect or consequential loss, loss of profit, or loss of opportunity, and our total liability relating to any order is limited to the amount you paid for that order.
Suspension and termination
You can stop using Kuickr, and ask us to close your account, at any time. We can suspend or close your account if you break these terms, if we are required to by law, or if we stop operating in your area. Where it is reasonable to do so, we will tell you why and give you a chance to put it right.
Changes to these terms
We publish changes as a new version with a new effective date, and the previous version stays available at its own permanent link. For significant changes we will give you notice in the app or by email before they take effect. Continuing to use Kuickr after that means you accept the new version. Orders already placed are governed by the version in force when you placed them.
Governing law
These terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada that apply there. Disputes go to the courts of Nova Scotia, except where the law of your province or territory gives you the right to bring a claim where you live.
Contact us
Kuickr Technologies Inc.
Halifax, Nova Scotia, Canada
support@kuickr.ca