Privacy Policy

Who we are

Kuickr is operated by Kuickr Technologies Inc., a company incorporated in Canada with its head office in Halifax, Nova Scotia. In this policy, Kuickr, we, us and our mean Kuickr Technologies Inc.

This policy explains what personal information we collect when you use the Kuickr app or website, why we collect it, who we share it with, and the choices you have. It applies to our app, our website, and our customer support channels.

We are accountable for the personal information in our custody. Our Privacy Officer can be reached at privacy@kuickr.ca.

What we collect

We collect only what we need to run a delivery service.

Information you give us

Account details — your name, phone number, and email address, and a profile photo if you add one. If you sign in with Google or Apple, we receive your name, your email address, and an account identifier from them. We do not hold a password for your account.
Delivery addresses — the addresses you save, and the map position of each one.
Orders — what you ordered, when, from which store, the delivery address and phone number for the order, and any tip.
Payment details — handled by our payment processor, Stripe. We keep a reference to your Stripe customer record and to each payment. We never see or store your card number.
Problem reports and support messages — what you tell us when you report a problem with an order or contact us, including any photos you send.
Back-in-stock requests — the products you ask us to tell you about when they return.
Notification settings — which kinds of notification you have turned on or off, and when you opted in to promotions.

Information we collect automatically

Location — see Location data below.
Device data — when you allow notifications: a notification token for your device, your device model, operating system, app version, and language.
Searches that find nothing — when a search in the app returns no results, we record the search term against the store that serves you, so we know what to stock. This record is not linked to you.
Cookies and similar technologies on our website — see Cookies below.

We do not collect information about your race, religion, health, political views, or sexual orientation, and we ask that you do not put such information into support messages.

How we use it

We use your personal information to:

create and maintain your account and keep you signed in;
take, pack, and deliver your orders, including giving the driver what they need to find you;
take payment, issue refunds, and prevent payment fraud;
send you order updates by push notification, in-app message, or email, and email your receipts;
tell you when a product you asked about is back in stock;
answer your questions and resolve problems with an order;
keep the service safe, including detecting fraudulent accounts, refund abuse, and misuse of the app;
decide what to stock, using searches that are not linked to you;
send you promotions about Kuickr, only if you have turned them on, and subject to your right to turn them off at any time; and
meet our legal, tax, and accounting obligations.

We do not sell your personal information, and we do not share it with third parties for their own advertising.

Under Canadian privacy law we rely on your consent to collect, use, and disclose your personal information, except where the law permits or requires us to act without it — for example to investigate a breach of an agreement, to detect fraud, or to comply with a court order.

Creating an account and placing an order is your consent to the uses in How we use it that are necessary to provide the service. Anything beyond that — promotional notifications, analytics cookies on our website, use of your device location — is optional, and you can withdraw it at any time without losing access to Kuickr. Promotions are off until you turn them on.

You can change your notification settings in the app, turn off location access in your device settings, or write to privacy@kuickr.ca. Withdrawing consent that is necessary to fill an order means we cannot fill that order.

We share personal information only as described here.

Drivers. Before accepting your order, a driver sees only the general area it is going to. Once they accept it, they see your first name and last initial, your delivery address and its map position, the phone number for the order, and the items in it, so they can deliver it and reach you if they need to. They do not see your payment details or your order history. If a third-party delivery service delivers your order, it receives the same information for the same purpose.
Our stores. Staff at the Kuickr store that packs your order see the order and the details needed to hand it to the driver.
Our payment processor, Stripe. It handles your card details directly, under its own privacy policy.
Service providers. Companies that act on our instructions, only for the purposes we set, and under contract: Amazon Web Services, which hosts our systems and stores files such as problem-report photos; Google Firebase, which sends the code when you sign in with your phone number, and delivers push notifications; Google Maps Platform, which suggests and looks up addresses as you type them; and Resend, which sends our emails. If you sign in with Google or Apple, they confirm who you are.
Legal and safety. Where we are required by law, or where it is necessary to investigate fraud, protect our rights, or protect the safety of a person.
A business transfer. If Kuickr is involved in a merger, acquisition, or sale of assets, personal information may transfer as part of it. We will tell you if that happens and your information becomes subject to a different policy.

Cookies

This section is our cookie policy. It covers the Kuickr website. You cannot sign in or order on the website, so it holds no account or cart for you. The app does not use cookies, though it does use storage on your device to keep you signed in.

A cookie is a small file a site stores on your device. Our website uses only one kind, and only if you accept it.

Your choice

When you make a choice on our cookie banner, the website remembers it in your browser's storage, so we do not ask again. This is not used to track you.

Analytics — off until you accept

We use Google Analytics to understand which pages people use and where the site is slow. Nothing loads until you accept. If you decline, or simply ignore the banner, no analytics script is loaded and no analytics cookie is set. We do not use these cookies to build an advertising profile of you.

What we do not use

We do not use advertising cookies, retargeting pixels, or social media tracking widgets on this site.

Changing your mind

Clearing this site's data in your browser removes your stored choice, and the banner will ask again. You can also block or delete cookies in your browser settings.

Location data

Delivery is a location service, so we use location — but only as much as we need.

Your delivery address. We store the map position of each address you save and of each order's delivery address, to check that we deliver there and to guide the driver.
While you are using the app. If you allow it, the app uses your device location to suggest addresses near you as you type, and may save your location to your profile. You can decline and type your address in by hand instead.
In the background. We do not collect your location in the background.
Live tracking. We do not show a live map of your driver, and drivers do not see your live location — only the delivery address.

You can turn location access off at any time in your device settings.

How long we keep it

We keep personal information only as long as we need it, or as long as the law requires.

What	How long
Account information	While your account is open, and for a short period after you close it in case a dispute arises
Order and payment records	Seven years, which is what Canadian tax and accounting rules require of us
Problem reports, photos, and support conversations	Two years
Device and notification data	Until you sign out on that device, or it stops being used
Fraud and safety records	As long as needed to keep the account or device involved from coming back

When a retention period ends we delete the information, or de-identify it so it can no longer be linked to you.

How we protect it

We encrypt personal information in transit. Access to our production systems is limited to staff who need it for their job. Payment card numbers never reach our servers.

No system is perfectly secure. If a breach occurs that creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.

Your rights

You have the right to:

Access the personal information we hold about you, and be told how it has been used and who it has been disclosed to;
Correct information that is wrong or incomplete — you can change your name, email, phone number, and addresses in the app;
Withdraw consent to anything that is not necessary to provide the service;
Delete your account and the information tied to it, except records we are required to keep;
Receive a copy of your information in a portable, machine-readable format; and
Complain if you are unhappy with how we handled a request.

To use any of these rights, including closing your account, write to privacy@kuickr.ca. We will confirm your identity and respond within 30 days, or tell you why we need longer. There is no charge for a reasonable request.

If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada, or to your provincial privacy regulator.

Where we store it

We store personal information in Canada. Some of our service providers, including Stripe, Google, and Resend, process it in the United States or elsewhere, which means it may be accessible to the courts, law enforcement, and national security authorities of that country. We use those providers under contracts that require a level of protection comparable to the one we give it here.

Children

Kuickr is not for children. You must be the age of majority in your province or territory to hold an account. We do not knowingly collect personal information from children, and if we learn that we have, we delete it.

Changes to this policy

When we change this policy we publish a new version with a new effective date, and the previous version stays available at its own permanent link. If a change is significant we will tell you in the app or by email before it takes effect, and where the law requires it we will ask for your consent again.

Contact us

Questions, requests, or complaints about privacy:

Privacy Officer
Kuickr Technologies Inc.
Halifax, Nova Scotia, Canada
privacy@kuickr.ca